The Ministry of Labour, represented by the central team of Ejada system, organized here today a workshop titled “Measuring the satisfaction of service beneficiaries, following the implementation of Ejada System”.
HH Sayyid Marwan Turki Al Said, Dhofar Governor attended the workshop, which was held at the Sultan Qaboos Youth Complex for Culture and Entertainment in Salalah and in cooperation with the office of the Governor of Dhofar.
The workshop included an overview of Ejada system as a scheme that contributes to raising the efficiency of employees in the state’s administrative apparatus. Ejada seeks to assess areas that influence the improvement of the workplace environment.
The workshop was aimed at identifying the customer satisfaction standard and its measurement indicators, achieving integration among all government departments in Dhofar Governorate, improving services extended to beneficiaries and measuring customer satisfaction with government services.
Source: Oman News Agency